The Way We Work
For us, each shipment is important and needs the greatest attention. Our clients’ orders are managed by all our staff in the team: everyone follows the progress of the shipment and according to their skills and responsibilities make its own contribution to meet the customer’s needs.
The “open space” design of our offices facilitates the collaboration and makes the work process more efficient. Our team develops synergistic methods of sharing as the basis of any activity.
Based on this N.E.C. Labour Methodology the company founded its own way of working taking into consideration all aspects of Team Building.
This organization ensures that each operator feels an integral and active part of the company and cooperates with the others targeting towards the same goal: Customer satisfaction.
The specialists with greater professional experience become mentors to newly entered ones. This helps to gain quick and effective personal and professional growth for new specialists. One of our goals is to make people feel important to each of our team in order to perform their daily work , thus increasing both the quality of the working hours spent in the company office and the productivity of the team and the individual.
The absolute focus on communication with our customers and their satisfaction is a must for our company. Our staff is available H24 and is equipped with all the necessary tools in order to provide rapid and effective responses at any time.
The fundamental pillars in order to offer to our customers an experience meeting their highest expectations are:
– QUALITY: The search for the best balance between quality of service required and the cost is essential aspect of our work. The continuous attention to the feedback received and requested from customers allows us to offer best solutions always up to date being very competitive. The satisfaction of our customers who decides to use our services is essential for us because we look forward establishing strong ongoing partnerships over time.
– QUANTITY: it gives us the opportunity to continue to deliver services to our customers by controlling the balance between the price and the service rendered at its best with regards to the volume.
– SERVICES: thanks to the network of which New East Company is part, we have the opportunity to follow the entire workflow of the shipment with the professionalism of our resources, choosing high quality suppliers for our services. Thanks to the continuous professional development of our staff and the knowledge of the markets (some difficult and delicate markets to be addressed) in which we operate, the New East Company can offer not only traditional shipments but the complete package of
assistance on everything that determines an efficient process of the delivery: documentation, advice on the various regulations of the addressed markets, insurance support, etc.